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I had a small problem with my order that wasn't really the machine's fault. One of the accessories wasn't immediately obvious to me, and I wasn't sure whether I had received the correct piece.
I contacted customer service expecting the usual generic response. Instead, they got back to me fairly quickly and explained exactly what I was looking at. They were patient when I asked a follow-up question too.
That actually made me more comfortable with the purchase.
As for the machine itself, I've been using it for a few weeks now and haven't had any performance problems. The wireless remote works well, the motor has plenty of power, and I like being able to adjust both the speed and angle.
The silicone attachments are also easy enough to clean. There are a lot of them, though, so I ended up keeping them in a separate storage container instead of putting everything back into the original packaging.
It's a small thing, but good customer service makes a difference when you're buying something like this online."
Evelyn Thomas
New York, USA